Troubleshooting Guide

Thank you for using Exxat Prism! Below are common troubleshooting steps to help resolve any issues you might encounter:

1. Clear Cache

Problem: The application may experience issues due to cached data.
Solution:

Google Chrome

1. Open Chrome and click the three-dot menu in the top-right corner.
2. Go to More tools > Clear browsing data.
3. Select a time range (e.g., "All time").
4. Check Cookies and other site data and Cached images and files.
5. Click Clear data.

Safari (Mac)

1. Open Safari and click Safari in the top menu bar.
2. Select Preferences > Privacy > Manage Website Data.
3. Click Remove All, then confirm.

Mozilla Firefox

1. Open Firefox and click the three horizontal lines (menu) in the top-right corner.
2. Go to Settings > Privacy & Security.
3. Under Cookies and Site Data, click Clear Data.
4. Check Cookies and Site Data and Cached Web Content, then click Clear.

2. Login/Logout Issues

Problem: Difficulty logging in or staying logged in.
Solution:

Windows

• Login: Enter your password or PIN on the login screen.
• Logout: Open the Start Menu, click your profile icon, and select Sign out.

Mac

• Login: Select your user account and enter your password.
• Logout: Click the Apple menu > Log Out [Your Username], then confirm.

3. Update Your Browser

Problem: Outdated browser causing performance issues.
Solution:

Google Chrome

1. Open Chrome and click the three-dot menu in the top-right corner.
2. Hover over Help and select About Google Chrome.
3. Chrome will update automatically. Click Relaunch if prompted.

Safari (Mac)

1. Go to the Apple menu > System Preferences > Software Update.
2. If an update is available, click Update Now or Upgrade Now.

Mozilla Firefox

1. Open Firefox and click the three horizontal lines in the top-right corner.
2. Select Help > About Firefox.
3. Firefox will update automatically. Click Restart to Update Firefox if prompted.

4. Refresh the Page

Problem: Outdated or incorrect information on the page.
Solution:

• Windows: Press Ctrl + R or click the refresh icon in your browser.
• Mac: Press Command + R or click the refresh icon.

5. Adjust Zoom Settings

Problem: Difficulty viewing content due to improper zoom settings.
Solution:

Windows

• Zoom In: Press Ctrl + + or hold Ctrl and scroll up.
• Zoom Out: Press Ctrl + - or hold Ctrl and scroll down.
• Reset Zoom: Press Ctrl + 0.

Mac

• Zoom In: Press Command + + or use the pinch gesture on your trackpad.
• Zoom Out: Press Command + - or pinch two fingers together.
• Reset Zoom: Press Command + 0.

Additional Tips

• Check Internet Connection: Ensure you have a stable connection.
• Restart Your Device: Restarting can resolve many issues.
• Contact Support: If issues persist, reach out to our support team for personalized help.

By following these steps, most common problems can be resolved. Thank you for choosing our software!