Here at Exxat we aim to have fruitful discussions and connect our clients and thought leaders to one another! Below are the purpose and guidelines to the Exxat Prism Communities Pages:

Exxat Community Guidelines 

1. Purpose & Scope 

This Community exists to: 

• Enable member-users (educators, administrators, clinical coordinators, staff, and thought leaders of Exxat to share experiences, ask questions, and collaborate. 
• Provide a safe, respectful space where users can engage in meaningful dialogue about discipline education, clinical placements, curriculum management, compliance, and Exxat’s platform. 
• Facilitate knowledge-sharing that helps the broader Exxat ecosystem, programs, support workforce preparation, and innovate in healthcare education. 

Members of this Community agree to abide by these guidelines when posting, commenting, or otherwise participating. 

2. Be Respectful & Inclusive 

• Treat all community members with politeness, kindness and professional courtesy. 
• Value diversity: respect differences in background, role, region, institution, level of experience, and perspective. 
• Refrain from personal attacks, harassment, discrimination, derogatory remarks, or exclusionary language (including on the basis of gender, race, age, disability, religion, sexual orientation, nationality, etc.). 
• Disagree respectfully - challenge ideas, not people. 
• Keep discussions professional and on-topic to the degree possible. 

3. Quality & Relevance 

• Share clear, helpful, specific questions or insights relevant to nursing education, clinical placements, compliance, Exxat-platform usage or related operational and pedagogical topics. 
• Before posting, search the Community to see if a similar topic exists- duplicate questions dilute value. 
• Provide meaningful context (e.g., institution type, user role, what you’ve tried so far) to help others respond effectively. 
• Avoid overly promotional, off-topic, or gratuitous content. 

4. What to Avoid 

Please do not post: 

• Spam, solicitations, marketing pitches or unrelated commercial content. 
• Irrelevant links, or repeated postings of the same link/content. 
• Confidential or proprietary information (yours or your institution’s) that you do not have permission to share. 
• Personal identifiable information (PII) of others (e.g., full names, email addresses, phone numbers) or your own sensitive personal data in the public forum. 
• Advice requiring licensure or specific legal/medical instruction (remember this forum is peer/community-based, not a substitute for institutional policy or legal counsel). 
• Content that infringes intellectual property rights, or is hateful, obscene, threatening, harassing, or otherwise violates applicable laws or regulations. 

5. Moderation & Content Governance 

• All posts and comments may be subject to moderation. Content may be queued for review if it triggers moderation filters (e.g., certain flagged words, suspected spam). Zendesk Support+2support.demeterict.com+2 
• Moderator-teams and/or Exxat staff will monitor content, remove, edit or flag posts that violate these guidelines, or that degrade the quality of the community experience. 
• Moderators may escalate posts to internal Exxat teams for support/issues, ensuring that feedback reaches product, support or success functions. Zendesk 
• Users found violating the guidelines may receive warnings, post removal, suspension or permanent exclusion from the community depending on severity and recurrence. 

6. Roles & Responsibilities 

• Members: Participate constructively, abide by the guidelines, ask good questions, share experiences, help others. 
• Moderators: Monitor content, approve or deny posts, guide the community culture, enforce guidelines, escalate issues, support positive engagement. As Zendesk notes, successful moderation benefits all stakeholders. Zendesk 
• Exxat Staff / Administrators: Provide oversight, respond to escalated issues, update guidelines and policy as needed, ensure that the Community remains aligned with Exxat values and mission. 

7. How to Ask a Question (and How to Answer) 

When asking a question: 

• Use a clear, descriptive title. 
• Include context (your role, platform version, institution type, what you’ve tried so far). 
• Be specific about what you’re trying to achieve or where you’re stuck. 
• Review existing threads to avoid duplication. 
  When answering: 
• Provide thoughtful, solution-oriented responses. 
• If you reference external resources (documentation, tutorials), give a brief summary and link. 
• Credit others if you build on their prior posts. 
• If unsure, indicate so (e.g., “I’m not certain, but in our institution we…”) — accuracy is valued more than speed. 

8. Privacy & Intellectual Property 

• Respect privacy: do not share personal data of yourself or others that could identify individuals (unless they have given consent and it’s appropriate to the discussion). 
• Respect intellectual property: if you post third-party content (images, excerpts, code), ensure you have the right or provide attribution. 
• Be aware that participation in the Community is public; assume your posts can be seen broadly and retained. 

9. Reporting Issues & Appeals 

• If you see a post, comment or user that you believe violates these guidelines, please report it to the moderator team (through the “Report” function or via prism-support@exxat.com ). 
• Moderators will review reports, take appropriate action, and may contact the user for clarification. 
• If you believe your content was removed or edited unfairly, you may appeal by contacting [specified email/administrator] with a rationale. 

10. Updates to the Guidelines 

Exxat reserves the right to update these guidelines at any time. Changes will be communicated via the Community homepage or announcement banner and will take immediate effect unless otherwise noted. Continued participation implies acceptance of any updated guidelines. 

11. Tone & Culture 

• We aim for a friendly, collaborative, and professional environment. 
• Encourage active participation, sharing of best practices and peer-learning. 
• Celebrate successes, innovations and contributions — this is a community of educators, clinical leaders and platform users who are advancing nursing education together. 

 
 
Kind Regards, 

The Exxat Team