Purchasing Subscriptions and Completing Payments

1. Login to Exxat Prism.
2. From the hamburger menu go to Subscriptions. 
   • You can check the Profile fees and Approve fees from the Profile and Compliance sections respectively. 
     
   • Note:

     • The fee for the modules depends on the school's contract with Exxat.
     • If school has subscribed to only one module, then the student will see only the respective module  details and its fees.
3. In the subscription page, you can see the modules available for subscription along with their respective fees.
4. Click on the Add to Cart button for the desired modules.
   
5. The cart is updated and the button in the subscription module changes to Added to Cart.
   
6. Click on the Cart icon and to review the selections.
   If multiple subscriptions are selected, details of all the subscriptions selected is visible. 
   You can remove any subscription by clicking the delete icon next to it in the Action column.
7. Click Proceed to payment. 
   
8. On the Checkout page, choose your preferred method of payment to Complete the payment. 
   

9. After a successful payment, you can return to the Subscription page to view payment details, including the expiration date.
   You will also receive a payment confirmation email from Exxat.
   
    

   Note:

   • For one-time payments: A longer expiration date will be set.
   • For 1-year or 2-year validity subscriptions: The expiration date will be set accordingly.

Subscription Cancellation and Refund Assistance

• Once you complete your payment, you can view your subscription details, including the expiration date, on the Subscriptions page.

• Currently, Exxat Prism does not provide an option to cancel an active subscription directly from the student portal. If you have already started using a subscription, it is marked as USED, and you cannot cancel it through Exxat Prism.
• If you no longer need your subscription, have withdrawn from your academic program, or have concerns about your payment, you can contact the Exxat Support Team for assistance.

How to Request Assistance

1. If you want to request a subscription cancellation or refund:
2. Contact the Exxat Support Team through the available support channel.
3. Provide your subscription details and explain the reason for your request.

4. The support team can review your concern and provide further guidance.

   Note:

   Subscription cancellation and refund requests are subject to review. Contact Exxat Support to understand the options available for your subscription.

Frequently Asked Questions