Skip to main content
Sign in


Request Universal Background Check (Student)

  • Updated
Article Link Copied!
Bookmark Added!
Exxat Prism allows you to request and track background screenings through Universal.
This article explains how to submit a screening request, complete the Universal application, and monitor the status of your background check from start to finish.

 

Before You Begin

Ensure you have the following before starting:

  • Access to Exxat Prism using your university credentials.
  • Your legal name exactly as it appears on a government-issued identification document.
  • A valid email address to receive the Universal invitation email.
  • A valid payment method if your screening package requires student payment.

Important

Use your legal name exactly as it appears on a government-issued identification document. Entering a name that does not match your ID may delay the processing and approval of your screening results.

 

Request a Background Check

  1. Log in to Exxat Prism using your university credentials.
  2. Open the Compliance section using one of the following methods:
    • On the dashboard, locate the Compliance tile and select View All.
    • From the hamburger menu, select Compliance.
  3. Under Mandatory Requirements, locate the Universal Background Check requirement, and in the Status column  click Get Started.
  4. In the requirement details page, click the "+" icon next to Universal Details.
  5. In the panel that opens:
    • Enter your First Name and Last Nmae
    • Select the appropriate screening package.
    • Verify your information.
    • Select Request Screening.

Important

Ensure your legal name matches your government-issued identification document. Incorrect information may delay the screening process.

  1. Confirm Submission, After the request is submitted:
    • The document status changes to In Progress.
    • The Universal status changes to Invitation Sent.

 

Complete the Universal Application

  1. In the Universal Background Check requirement details page, in the Step 1 Registration section , click Start Form Filling. 

    or
    You will also receive an email from Universal. click on the link to complete the form. 
  2. Verify the Personal Invitation code. 
  3. (Optional) Verify OTP.

Important

Only enter a OTP here if you received a verification otp in your email. If you did not get a otp, leave this field blank

  1. Accept the message.
  2. If payment is required, submit the payment for the selected screening package and submit application. 
    A screenshot of a computer Description automatically generated

Important

If your institution is configured as School Pay, the payment section will not be displayed.

  1. After submission, a confirmation page is displayed.

Important

Print or save the confirmation page for your records. Universal does not send a separate confirmation email after submission.

 

Track Background Check Status

After submitting your application, you can monitor the status from the Compliance section in Exxat Prism.

Document Status Universal Status Description
In Progress Invitation Sent Screening request has been submitted and the invitation email has been sent.
In Progress Pending Student Information Universal is waiting for additional information from you.
In Progress In Process Universal has received your application and is processing the screening.
Pending Review Complete Screening results have been received and are awaiting review by your institution.
Approved Complete Screening results have been reviewed and approved.

 

Drug Screening Dependency

If your institution requires both a Universal Background Check and a Universal Drug Screening:

  • The Universal Background Check requirement may display a notification banner while the drug screening request is still pending.
  • You may not be able to request an additional Universal Background Check until the Universal Drug Screening status changes to In Process.

 

Request an Additional Screening

To request another screening:

  1. Open the completed Universal Background Check requirement.
  2. Select Add New Record.
  3. Follow the same process described in the Request a Background Check section.

 

Troubleshooting

# Issue Resolution
1 I did not receive the Universal invitation email. Check your spam or junk folder. Verify that the email address in Exxat Prism is correct.
2 My screening request is stuck in Invitation Sent status. Open the Universal invitation email and complete the application process.
3 My status shows Pending Student Information. Log in to Universal and provide any missing information requested.
4 My name was entered incorrectly. Contact your program administrator or Universal support immediately to avoid processing delays.
5 My results have not been received after two weeks. Contact Universal support at ExxatCS@universalbackground.com for assistance.
6 I do not see a payment section. Your institution may be configured as School Pay. Contact your program administrator if you have questions.

 

Need Help?

If it has been more than two weeks since you submitted your application and your results are still unavailable, contact Universal support at ExxatCS@universalbackground.com.


Was this article helpful?
2 out of 4 found this helpful
Return to top

0 comments

Please sign in to leave a comment.