Login FAQs
1. I am getting the error “Incorrect SSO Key provided by your school”.
What
should I do?
Please contact your
school or university’s IT Support or IT Help Desk
or
Information Technology Services (ITS) team to correct the SSO Key shared
with Exxat.
Once updated, you should be able to access the application without any issues.
Once updated, you should be able to access the application without any issues.
2. I forgot my Username and Email. What should I do?
In most cases, your username and email is
your school or university email
address.
Contact your School Administrator or IT Services team to confirm your registered email address.
If the issue persists, reach out to the Exxat Support Team.
Contact your School Administrator or IT Services team to confirm your registered email address.
If the issue persists, reach out to the Exxat Support Team.
3. I am getting “Invalid Username or Password.” What does it mean?
Invalid username or password error means that either
your username/email
or password is incorrect.
- Verify that you have entered the correct username/email and password.
- Use Forgot Password if needed.
- If you are a Exxat Prism user, check if you have been invited to Exxat Prism. If not, contact your school/university.
4. I have forgotten my password. What should I do?
Click on the "Forgot Password" option on the login page and follow
the instructions
to reset your password.
5. My account is deactivated due to inactivity. What should I do?
6. My account is inactive. What does it mean?
7. I received an account activation message. What should I do?
8. Why can’t I see the "Remind me later" option for Two Factor Authentication?
The grace period for setting up
two-factor authentication has ended.
Two-factor Authentication is now mandatory, and the
Remind me later option is no longer available.
9. I don’t want to use my phone for two-factor authentication. What are
my
options?
You can choose to receive OTPs via your registered email instead.
However, using a phone number is recommended for better security.
However, using a phone number is recommended for better security.
10. I lost my phone or am not receiving OTPs. How can I log in?
Click Try another way and choose email to receive your
OTP. After
logging
in, update your phone number in your account settings.
11. Can I bypass two-factor authentication?
No, two-factor authetication is mandatory for account security. However,
you can select Remember this device for 30 days to reduce
frequent
OTP prompts.
Sign-Up FAQs
1. How do I sign up on Exxat One?
Click Join Exxat One Network, enter your email, and
choose to sign up using Exxat Prism (if available) or
create a new account using
a different email.
2. What is Sign up with Exxat Prism?
If your email exists in Exxat Prism, you can sign up
using your Exxat
Prism credentials and import your profile details
to save time during
setup.
3. Do I need a new account if I already use Exxat Prism?
No, you can use Sign up with Exxat Prism to create your Exxat One
account
without creating a new login.
4. What details are required during sign-up?
You will need to provide your name, email, discipline, graduation date,
and password. If you are signing up via Exxat Prism, you can
import these
details from Exat Prism to Exxat One.
5. Why do you ask for my profile information?
Your information helps build your profile, recommend relevant opportunities,
and provide personalized insights and suggestions.
6. What details are imported from Exxat Prism?
You can import
personal information, professional summary, clinical and
work experience, skills, education, certifications, and more
from your
Exxat Prism account.
7. Can I edit my details after signing up?
Yes, you can update your profile anytime from the Profile section.
8. What if I don’t receive the OTP or verification email?
Check your spam folder, wait a few minutes, and ensure your contact details
are correct.
If the issue continues, contact support.
If the issue continues, contact support.
9. I already have an Exxat account. Do I need to sign up again?
No. Log in using your existing Exxat credentials.
10. How will I log in after graduation?
You can add a secondary email during setup to access your account
after
graduation or if you lose access to your school email.
11. Is signing up free?
Yes, signing up and using Exxat One as a student is completely free.
12. Who can I contact for help during sign-up?
You can refer to the FAQs or contact Exxat Support at
one-support@exxat.com.
Need more help? - Contact Support
- Exxat Prism: prism-support@exxat.com
- Exxat One: one-support@exxat.com
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