Please contact your school or university’s IT Support or IT Help Desk or Information Technology Services (ITS) team to correct the SSO Key shared with Exxat.
Once updated, you should be able to access the application without any issues.

In most cases, your username and email is your school or university email address.
Contact your School Administrator or IT Services team to confirm your registered email address.
If the issue persists, reach out to the Exxat Support Team.

• Exxat Prism Support
• Exxat One Support

Invalid username or password error means that either your username/email or password is incorrect.

• Verify that you have entered the correct username/email and password.
• Use Forgot Password if needed.
• If you are a Exxat Prism user, check if you have been invited to Exxat Prism. If not, contact your school/university.

Click on the "Forgot Password" option on the login page and follow the instructions to reset your password.

Your account was deactivated for security reasons. Click Activate your account and follow the on-screen instructions to regain access.

Your account has been deactivated by your school administrator. Please contact your school’s IT Support/Services team to reactivate your account.

This means your school sent you an invitation email. Use the activation link in the email to complete your account setup or request to resend the invitation.

The grace period for setting up two-factor authentication has ended. Two-factor Authentication is now mandatory, and the Remind me later option is no longer available.

You can choose to receive OTPs via your registered email instead.
However, using a phone number is recommended for better security.

Click Try another way and choose email to receive your OTP. After logging in, update your phone number in your account settings.

No, two-factor authetication is mandatory for account security. However, you can select Remember this device for 30 days to reduce frequent OTP prompts.