Profile
Learning Activities
2. Click course name or “View Details.”
3. In the Patient Log box, click the number of logs.
4. In Logs/Statistics tabs, click Export.
5. Or go to Learning Activities → Reports and select Timesheet log to export.
2. Click course name or “View Details.”
3. In the Timesheet box, click the total hours.
4. Click Export.
5. Or go to Learning Activities → Reports → patient log data, apply filters and export.
Yes. Fields within patient logs, timesheets, evaluations, and time off requests are updated in real time in Exxat Prism. This includes patient categories and other information entered in these learning activities.
Once changes are successfully saved, they should be reflected in Exxat Prism without additional processing time.
If your saved information is not appearing correctly or you notice a delay, try these steps:
- Refresh the page to check whether the updated information appears.
- Check your internet connection to ensure it is stable.
- Clear your browser's cache and cookies, then sign in to Exxat Prism again.
- Try a different browser to see whether the issue persists.
If the changes still do not appear, contact Exxat Support for further assistance.
If your patient log calculations, such as pediatric category percentages or overall totals, are not displaying correctly even after your logs have been approved, try the following troubleshooting steps:
- Refresh the page: Refresh your browser to check whether the updated calculations or totals appear correctly.
- Check for incomplete fields: Review your patient logs to ensure all required fields are completed and the entered information is accurate.
- Clear your browser's cache and cookies: Clear your browser data, sign in to Exxat Prism again, and check whether the calculations display correctly.
- Try a different browser: Sign in to Exxat Prism using another browser to determine whether the issue is related to your current browser.
- Check whether the issue persists: Review the affected patient logs and category percentages again to see whether the calculations are now displaying correctly.
If the calculations or totals are still incorrect after trying these steps, contact Exxat Support for further assistance.
When contacting Support, provide details about the affected patient logs, the category showing incorrect calculations, and the expected and displayed values. This will help the team investigate the issue.
The Pending Review status indicates that your timesheet has been submitted and is awaiting review. However, your preceptor may not have received it for several reasons:
- The timesheet may be assigned to an incorrect reviewer or show No Reviewer.
- The email notification may have been filtered into your preceptor's spam or junk folder.
- Your preceptor may be checking a different rotation or cohort.
- Your school may have a multi-step approval process that requires faculty review before the timesheet reaches your preceptor.
You can begin by checking the assigned reviewer in your timesheet grid.
To check your reviewer assignment:
- Log in to Exxat Prism and open your timesheets.
- Locate the timesheet entry showing Pending Review.
- Review the assigned reviewer information in the timesheet grid.
- Confirm that the correct preceptor or reviewer is listed.
If the reviewer is incorrect or the entry shows No Reviewer, check whether you can update the assignment. If editing is unavailable, contact your school administrator.
Depending on your school's settings, you may be able to edit a timesheet while it is in Pending Review status.
- Locate the submitted entry in your timesheet grid.
- Check whether an edit option is available.
- If permitted, open the entry and update the reviewer details.
- Save your changes and verify that the correct reviewer is displayed.
Note: If you cannot edit the entry or change the reviewer, contact your school administrator for assistance.
If the correct reviewer is assigned, ask your preceptor to check:
- Their email inbox, including spam and junk folders.
- Whether their institution's email security settings may have blocked the notification.
- Their available Exxat review tasks, if they have portal access.
- Whether they are viewing the correct rotation or cohort.
Some preceptors receive direct review links through email rather than accessing Exxat through a regular login. Your school can confirm which review method applies.
If your timesheet displays No Reviewer, it may mean that a reviewer has not been assigned to the entry.
Check whether you can edit the timesheet to select the correct reviewer. If you cannot update the reviewer information, contact your school administrator to verify the assignment.
Yes. Depending on your school's configuration, timesheets may follow a multi-step approval process.
For example, a faculty member may need to review or approve the timesheet before it reaches your preceptor.
If your timesheet remains in Pending Review, contact your school administrator to confirm who is responsible for the current review stage.
Contact your preceptor when:
- The correct reviewer is assigned to your timesheet.
- Your timesheet shows Pending Review, but your preceptor has not received a notification.
- You want to confirm whether your preceptor can locate the review request.
Contact your school administrator when:
- The assigned reviewer is incorrect or shows No Reviewer, and you cannot update it.
- Your preceptor cannot locate the timesheet after checking their email and available review tasks.
- You need clarification about your school's approval process.
- You cannot edit the reviewer details or the issue remains unresolved.
When contacting your school administrator, include the rotation name, timesheet entry date, assigned reviewer name, and current timesheet status. You can also provide a screenshot of the entry to help explain the issue.
No. If your timesheet already shows Pending Review, you should not create another entry simply because your preceptor has not received it.
First, verify that the correct reviewer is assigned and ask your preceptor to check for the review request.
If the issue persists, contact your school administrator before attempting another submission.
If you have verified the reviewer assignment, confirmed with your preceptor, and contacted your school administrator but the issue remains unresolved, you can submit a support ticket through Exxat Prism.
- From the Exxat Prism Dashboard, select the Resource center icon.
- Select Support Services.
- Under Raise a Ticket, select Submit a Ticket.
- Choose Report a Problem.
- Enter the issue details, including your rotation name, timesheet entry date, and assigned reviewer.
- Attach a screenshot, if needed, and select Submit Your Ticket.
You can track your submitted requests from the My Tickets tab on the Help page.
Compliance
Find answers to common questions about submitting compliance documents, understanding compliance statuses, completing background checks and drug screenings, and managing compliance requirements in Exxat Prism.
Accessing and Submitting Compliance Documents
The Compliance page displays your school's assigned requirements, their current statuses, and relevant due dates.
For more information, see Managing Compliance Documents in Exxat Prism.
Navigate to Compliance to view the requirements assigned by your school.
Open the requirement, attach the necessary document, complete the required information, and select Submit for Review.
Note: Uploading a file does not automatically submit it for review. After successful submission, the requirement status changes to Pending Review.
For detailed instructions, see Managing Compliance Documents in Exxat Prism.
Your school may provide guidelines, templates, or sample documents within the requirement details.
If the required information is unavailable, contact your school or program administrator.
For more information, see Managing Compliance Documents in Exxat Prism.
Navigate to Compliance > Select Requirement > Browse Files > Document Library.
For detailed instructions, see Managing Compliance Documents in Exxat Prism.
Understanding Compliance Statuses
| Status | Meaning |
|---|---|
| Get Started | You have not submitted a document for this requirement. |
| In Progress | You have started the requirement, but additional information or action is needed. |
| Pending Review | Your document has been submitted and is awaiting review. |
| Approved | Your document has been reviewed and meets the requirement. |
| Not Approved | Your submission was reviewed but did not meet the requirement. |
| Expiring | Your approved document is approaching its expiration date. |
| Expired | Your document has expired. |
Uploading a document does not automatically complete the submission process. Check whether you have completed all required information and selected Submit for Review.
Navigate to Compliance > Select Requirement.
For more information, see Managing Compliance Documents in Exxat Prism.
Navigate to Compliance and review your requirements for incomplete submissions, documents requiring correction, or expired records.
Check whether your requirements are still In Progress, Pending Review, Not Approved, or Expired.
If your document expires during your placement period, your school may require renewed documentation.
Navigate to Compliance to review your requirements and their statuses.
For more information, see Managing Compliance Documents in Exxat Prism.
Background Checks and Drug Screenings
If your school uses an integrated provider, you may be able to request and track your screening directly from Exxat Prism.
Navigate to Compliance > Background Check Requirement.
For detailed instructions, refer to the applicable guide: If your school uses another screening provider, contact your school for instructions.
Select the applicable screening package and request screening. You will receive an email with instructions to complete the application.
For detailed instructions, see Request Universal Background Check (Student).
If your school uses CISIVE, you can request and track your screening through the applicable requirement.
For detailed instructions, see Request a Drug Screening Through CISIVE.
If your school uses another provider, follow the instructions provided by your school.
Once you receive the required documentation, navigate to Compliance > Applicable Requirement to upload and submit it for review.
Contact your school to confirm the approved provider, screening package, and required documentation.
For upload instructions, see Managing Compliance Documents in Exxat Prism.
Navigate to Compliance > Background Check Requirement to review its status.
For provider-specific information, see:
If you are using Universal Background Screening, contact ExxatCS@universalbackground.com if the issue persists.
If you have not received the barcode email, contact Universal Background Screening, Inc.
Email:ExxatCS@universalbackground.com
Toll-Free: 877-561-5151
Email:ExxatCS@universalbackground.com
Toll-Free: 877-561-5151
Email:ExxatCS@universalbackground.com
Toll-Free: 877-561-5151
Document Review and Resubmission
Non-Approve students: Your school reviews your compliance documents. Contact your school for information about the review process and expected turnaround time.
Approve students: Document submissions are typically reviewed within 24 hours.
Review the reason or comments provided by the reviewer. You can update the document information or upload a corrected document and resubmit it for review.
For detailed instructions, see Managing Compliance Documents in Exxat Prism.
Navigate to Compliance > Approved Requirement > Add New Record.
The previous record is archived when the new record is added.
For detailed instructions, see Managing Compliance Documents in Exxat Prism.
Documents in Pending Review and Not Approved can be deleted
Navigate to Compliance > Applicable Requirement and use the available edit or delete options. For more information, see Managing Compliance Documents in Exxat Prism.
Due Dates and Expiration
If you miss a deadline, contact your school or program administrator to confirm whether you can still submit the required documentation.
You can review your assigned due dates under Compliance.
Your school determines whether an extension can be granted and whether the due date can be changed.
Navigate to Compliance > Applicable Requirement to review the document details.
You may need to submit renewed documentation to maintain compliance.
For more information, see Managing Compliance Documents in Exxat Prism.
Some requirements may have school-defined expiration periods.
Contact your school if you believe an expiration date is incorrect.
Additional Compliance Questions
Your school determines which requirements are assigned to you.
If a requirement is missing, contact your school or program administrator to confirm its availability.
Your school may configure individual vaccination requirements or accept an Immunization Summary.
Review the requirement guidelines before submitting your documentation.
For more information, see Managing Compliance Documents in Exxat Prism.
If your school has activated the HIPAA requirement, it will appear among your assigned mandatory or optional requirements.
If the requirement is unavailable, contact your school or program administrator.
If your school has enabled HIPAA training through ComplianceJunction, you can access the applicable training requirement from Compliance.
For detailed instructions, see HIPAA Training via ComplianceJunction (Student).
If your school has activated the CPR requirement, select it to upload your certification information.
For detailed upload instructions, see Managing Compliance Documents in Exxat Prism.
If your school has activated the Release of Information requirement, the form will be available within the applicable requirement.
If you cannot find it, contact your school or program administrator.
If your school has activated the Tuberculosis requirement, select it to upload your test results.
For detailed upload instructions, see Managing Compliance Documents in Exxat Prism.
Navigate to Compliance > Download.
For detailed instructions, see Managing Compliance Documents in Exxat Prism.
Navigate to Compliance > Download.
If you cannot access your previous records, contact your school administrator.
For more information, see Managing Compliance Documents in Exxat Prism.
For questions related to Exxat Approve, contact approve@exxat.com.
Include your school name and class in the email subject.
Coursework
2. In Require Placement tab, check “May Need Attention.”
3. Click course name or “View Details” to submit wishlist.
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