Profile
1. Where can I find the clinical questionnaire?
Click Profile from your dashboard or hamburger menu. On the right of
profile page, under Additional Profile Details, you will find the clinical
questionnaire.
2. How do I switch profiles?
If you are a student worker and enrolled in multiple programs with the
same email, click the Bento Menu icon (9 dots) to select another program.
3. Where can I find onboarding Attestations?
You can find attestations added by your school. Click on "Complete Attestations"
and complete all pending attestations.
Learning Activities
1. Can I upload my own rubric?
Students cannot upload rubrics into the system. Please reach out to your
school administrator.
2. My Supervisor/CI/Preceptor cannot open a link to review Timesheet/Patient
Log/Form/Evaluations
Contact your program administrator if they cannot open review links.
3. Can I delete an uploaded file for an Assignment?
Students cannot delete uploaded files once submitted. Contact your school
administrator.
4. How to turn on notifications?
Notifications are not available. Please reach out to your school administrator.
5. How do I download my timesheets?
1. Go to Dashboard → Coursework.
2. Click course name or “View Details.”
3. In the Patient Log box, click the number of logs.
4. In Logs/Statistics tabs, click Export.
5. Or go to Learning Activities → Reports and select Timesheet log to export.
2. Click course name or “View Details.”
3. In the Patient Log box, click the number of logs.
4. In Logs/Statistics tabs, click Export.
5. Or go to Learning Activities → Reports and select Timesheet log to export.
6. How do I download my patient logs?
1. Go to Dashboard → Coursework.
2. Click course name or “View Details.”
3. In the Timesheet box, click the total hours.
4. Click Export.
5. Or go to Learning Activities → Reports → patient log data, apply filters and export.
2. Click course name or “View Details.”
3. In the Timesheet box, click the total hours.
4. Click Export.
5. Or go to Learning Activities → Reports → patient log data, apply filters and export.
7. Where can I see my grades on my assignments?
Go to Dashboard → Learning Activities. In Forms/Evaluations tab, expand
each course to view individual scores.
8. Can I input my timesheet beyond the two weeks?
If your school allows entering timesheets for future dates, you may.
Contact your school administrator.
9. How to delete Time off?
You cannot delete requested time off once submitted. Please contact your
school administrator.
10. Can I submit multiple clinical logs at once?
No. Each clinical/patient log must be submitted individually. After submission,
send for review using "Send for Preceptor Review."
11. How do I add personal days to the timesheet?
Use Timeoff activity (if activated by your school): click “+Timeoff”
in Course Activities for your placement. Contact school admin if not
available.
12. How do I correct information in a submitted form?
Contact your school administrator for corrections.
Compliance
1.How to contact the Approve team?
Email APPROVE@EXXAT.COM with YOUR SCHOOL NAME & YOUR CLASS in the
subject.
2. How do I remove uploaded files?
You can remove uploaded files when they are in either of the following
statuses:
• Pending Review – The uploaded file is awaiting review by the School Team.
• Not Approved – The uploaded file has been reviewed by the School Team and marked as Not Approved.
To remove an uploaded file:
1. Go to Compliance from your dashboard or the left-side menu.
2. Locate the compliance requirement with either Pending Review or Not Approved status.
3. Click the Edit (pencil) icon under the Action column.
4. In the drawer, review the document details.
5. Click the Edit (pencil) icon next to the uploaded document.
6. Click the Delete (trash bin) icon to remove the document.
Note: You cannot remove an uploaded file after it has been Approved. If you need to replace an approved document, contact your School Team or Program Administrator.
• Pending Review – The uploaded file is awaiting review by the School Team.
• Not Approved – The uploaded file has been reviewed by the School Team and marked as Not Approved.
To remove an uploaded file:
1. Go to Compliance from your dashboard or the left-side menu.
2. Locate the compliance requirement with either Pending Review or Not Approved status.
3. Click the Edit (pencil) icon under the Action column.
4. In the drawer, review the document details.
5. Click the Edit (pencil) icon next to the uploaded document.
6. Click the Delete (trash bin) icon to remove the document.
Note: You cannot remove an uploaded file after it has been Approved. If you need to replace an approved document, contact your School Team or Program Administrator.
3. Where can I find my HIPAA form?
Click Compliance. If HIPAA is activated by your school, it will be visible
among mandatory/optional requirements.
4. What are the mandatory compliance requirements?
Go to Compliance to view school-mandated requirements.
5. CPR requirements? How do I upload my CPR information?
If CPR is activated by your school in Compliance, it will be visible
there.
6. Where is the release of information form?
Check in Compliance. If activated, you'll see the requirement and form
there.
7. Can we pull my compliances from my old profile?
Yes, if your account is still active—download the report of submitted
compliance requirements.
8. Where to post TB results?
Click Compliance. If Tuberculosis requirement is activated, you can upload
results there.
9. How do I book a fingerprint background check?
1. Go to Compliance → Select Universal‑Background Standard requirement
→ Get Started.
2. Click + next to “Universal Details” → select package → Request Screening.
3. Submit using your legal name.
4. You’ll receive an email to complete the application.
2. Click + next to “Universal Details” → select package → Request Screening.
3. Submit using your legal name.
4. You’ll receive an email to complete the application.
10. I did not receive my barcode email. What should I do?
First, check your spam or junk folder to ensure the email wasn’t
filtered.
If you still haven’t received it, contact
Universal Background Screening, Inc. Client Services Representative
Email: ExxatCS@universalbackground.com;Toll-Free:
877-561-5151
11. Who should I contact for Universal Background check payment
or refund-related queries ?
contact
Universal Background Screening, Inc. Client Services Representative
Email: ExxatCS@universalbackground.com;Toll-Free:
877-561-5151
12. How can I request a change to my drug screening location?
Contact Universal Background Screening, Inc. Client
Services Representative
Email:ExxatCS@universalbackground.com;Toll-Free:
877-561-5151
Coursework
1. Why can't I see my placement/rotation?
Placement/rotation is not visible until published by
your school
under
“Require Placement” tab in Coursework.
2. How do I delete my placements?
Students cannot delete placements. Contact your school
administrator.
3. Where can I see my grades?
Contact your school administrator for placement-related
grades.
4. Where do I find the wishlist survey?
1. Go to Dashboard → Coursework.
2. In Require Placement tab, check “May Need Attention.”
3. Click course name or “View Details” to submit wishlist.
2. In Require Placement tab, check “May Need Attention.”
3. Click course name or “View Details” to submit wishlist.
5. Is there a sample cover letter for clinical placements?
No. Exxat does not provide a sample letter. Students
must upload
their
own.
6. How do I submit my supervision agreement?
Go to Coursework → course name or “View Details.” On
the right
side,
add Clinical Instructor details and save.
7. How do I see my next rotation?
Go to Coursework. Both current and upcoming rotations
are displayed.
8. Who can see coursework?
Student, course faculty, and school administrators can
view the
coursework
page.
My Request Wishlist
1. How and when can I edit a My Request wishlist after
submission?
Once submitted, wishlist cannot be edited. Contact school
administrator
to reopen it.
2. can Exxat handle changes to My Request wishlists?
No. Contact your program coordinator for any changes.
3. Where can I add other details not asked in My Request
wishlist?
You can comment in the form or contact your school administrator
to add
additional details.
4. Whom can I reach out to for confusion filling My Request
wishlist?
Contact your school administrator for support.
5. Is the school notified when I save and submit a My
Request
wishlist?
Yes, if the school has enabled notifications.
6. Can I comment on the submitted wishlist, and who sees
it?
Yes, you can comment anytime. The school admin is notified
and
can reply.
7. Whom to contact for queries about wishlist status?
Contact your school administrator.
8. How will I know that My Request has been converted
into a
placement?
You’ll see the status update or the placement appear
once published
by
your school.
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